Shipping Policy
Last updated: October 22, 2026
Shipping at a glance
- Cost: free standard shipping on every U.S. order
- Where we deliver: addresses within the United States
- Handling time: 1 to 3 business days
- Transit time: 5 to 8 business days, with tracking
- Carriers: DHL Express, USPS and UPS
This page explains how an order for one of our women’s leather jackets travels from checkout to your front door, how long each stage takes, and what to do if something looks off along the way.
Where we deliver
Rialess delivers to addresses in the United States. We do not offer international delivery at this time, so we are unable to fulfil orders going to addresses outside the U.S.
Shipping cost
Standard shipping is free on all U.S. orders. The price you see at checkout is the price you pay, plus any sales tax that applies to your address.
Delivery timeline
| Stage | What happens | Typical timing |
|---|---|---|
| Order confirmation | You receive an email with your order number and proof of payment. | Right after checkout |
| Handling | We review, prepare and pack your jacket. | 1 to 3 business days |
| Carrier transit | Your parcel travels with DHL Express, USPS or UPS. | 5 to 8 business days |
| Estimated total | From checkout to delivery | 6 to 11 business days |
Business days are Monday to Friday and do not include weekends or public holidays. Orders placed before 4:00 PM Central Time on a business day enter handling the same day; orders placed after that time start on the next business day.
Order confirmation and tracking
Your confirmation email is sent as soon as we receive your order and pre-authorize your payment. If it does not appear in your inbox, please check your spam or junk folder, then email contact@rialess.us with the subject line “Order Confirmation Not Received” and we will sort it out.
When your jacket ships, we email you a track and trace number. You can follow your parcel with it on the carrier’s website or on our Track your order page. If you have not received a tracking number within 5 business days of ordering, contact us and we will look into it right away.
Delivery address
Please double-check your shipping address before paying. If you spot a mistake, email us immediately and we will do our best to correct it before dispatch. Once a parcel has shipped, address changes depend on what the carrier allows.
Delays, lost parcels and damaged deliveries
Delivery windows are estimates rather than guarantees. Weather, carrier volume and holidays can add time. If your tracking has not updated for several days, or the carrier shows your parcel as delivered but nothing arrived, email us with your order number and we will follow up with the carrier on your behalf.
If your jacket arrives damaged, send us photos of the packaging and the item together with your order number so we can arrange a solution.
Order review
Now and then an order needs a closer look before it ships. We may decline or cancel an order because of incomplete or inaccurate details, suspected fraud, a failed payment check, or an obvious pricing error, and we may ask you to confirm something such as a phone number or delivery address first. If we cancel an order that has already been paid, the full amount is returned to the original payment method.
Related information
- Return and Refund Policy for our 30-day free returns
- Frequently asked questions
- Terms of Service
Contact us
Rialess LLC
9901 Plover Dr, Austin, TX 78753, United States
Phone: +1 512-343-9646
Email: contact@rialess.us
Customer support is available Monday to Friday, 9:30 AM to 6:30 PM Central Time (closed on weekends). We reply within one business day.