Return and Refund Policy

Last updated: October 22, 2026

Returns at a glance

  • Return window: 30 days from the day you receive your order
  • Return shipping: free, we email you a prepaid label
  • Condition: unused and in the original packaging
  • Refund: to your original payment method, allow up to 10 business days to appear once approved

We want you to love your jacket. If it is not the right fit or style, you can send it back within 30 days of receiving it, and we cover the return postage.

What can be returned

To qualify for a return, your item should be:

  • returned within 30 days of receiving your order;
  • unused and in its original condition;
  • packed in its original packaging with all accessories, tags and paperwork.

Our jackets are eligible for return unless the product page states otherwise. A small number of items may be marked “non-returnable” for hygiene or safety reasons, and any such item is clearly labelled in its description.

How to return an item

  1. Get in touch. Email contact@rialess.us with your order number and the reason for your return.
  2. Receive your instructions. We confirm your return and send step-by-step directions.
  3. Pack it up. Place the jacket in its original packaging together with any accessories, tags and documents.
  4. Add your label. Print the prepaid return label we email you and attach it to the parcel.
  5. Drop it off. Leave the parcel at the shipping point named in your instructions.

Refunds

When your return reaches us, we inspect the item to confirm it meets the conditions above. Once it is approved, we process your refund to the original payment method. Depending on your bank or payment provider, it can take up to 10 business days for the money to show in your account.

Exchanges and fit questions

If the size or style is not quite right, email or call us before you send anything back. We will talk through your options and do our best to find a solution that works for you. Not sure about sizing before you order? Contact us and we will help you choose.

Damaged, defective or incorrect items

If something arrives damaged, defective or different from what you ordered, email us as soon as you notice, with your order number and clear photos. We will cover the return and work out a replacement or refund with you.

Cancelling before your order ships

If your order has not shipped yet, email us right away. While it is still in handling we will do our best to cancel it and refund you in full.

Contact us

Rialess LLC
9901 Plover Dr, Austin, TX 78753, United States
Phone: +1 512-343-9646
Email: contact@rialess.us

Customer support is available Monday to Friday, 9:30 AM to 6:30 PM Central Time (closed on weekends). We reply within one business day.