Frequently Asked Question

What products do you offer?

At Rialess, we offer a collection of women’s genuine leather jackets, including sheepskin styles in different colors, cuts, and sizes. Each product listing provides images, available options, materials, and essential product details to help customers review and select an item based on their preferences and intended use.

How can I place an order?

Browse our website, select your preferred jacket and size, click “Add to Cart,” and follow the checkout steps to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Discover, MasterCard, PayPal, Visa.

How long does shipping take?

Standard orders are handled within 1-3 business days and usually spend 5-8 business days in transit, for an estimated total of 6-11 business days.

Do you offer international shipping?

No. Rialess currently ships only within the United States.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Check that your payment and billing details are correct, or contact your bank or PayPal. You will receive a confirmation email after payment is successfully completed.

What is your return window?

Customers in the United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

Rialess covers eligible return shipping, including eligible change-of-mind or fit returns, as explained in our Return and Refund Policy.

Do you charge restocking fees?

No. Rialess does not charge restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.

Company Information

Rialess

Address: 9901 Plover Dr, Austin, TX 78753, United States
Phone: +1 530-208-0643
Email: contact@rialess.us

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT-06:00) Central Standard Time (Chicago)
Response Time: We respond within one business day