Privacy Policy
Last updated: August 24, 2026
Rialess operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with an online shopping experience (the “Services”). The Rialess website operates using WordPress and WooCommerce. This Privacy Policy describes how we collect, use, and disclose personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of information described here.
Personal Information We Collect or Process
“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot reasonably identify you. Depending on how you interact with the Services, where you live, and applicable law, we may collect or process:
- Contact details, including name, address, billing address, shipping address, phone number, and email address.
- Financial and payment information, including payment status, transaction identifiers, form of payment, payment confirmation, and limited payment details provided by PayPal. Rialess does not receive or store complete credit or debit card numbers.
- Account information, including username, password or authentication information, preferences, and settings.
- Transaction information, including products viewed, placed in a cart, purchased, returned, exchanged, or canceled, and past transactions.
- Communications with us, including information included in customer-support inquiries, contact forms, reviews, or emails.
- Device information, including device, browser, network connection, IP address, and similar identifiers.
- Usage information, including how and when you interact with or navigate the Services, cookie data, referral information, and cart activity.
Personal Information Sources
We may collect personal information:
- Directly from you when you create an account, visit or use the Services, place an order, or communicate with us;
- Automatically through your device and the Services, including through cookies and similar technologies;
- From service providers that support WordPress, WooCommerce, website hosting, security, analytics, advertising, payment processing, customer support, fulfillment, shipping, or tracking; and
- From partners or other third parties where permitted by law.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
- Provide, tailor, and improve the Services. This includes processing payments, fulfilling orders, remembering preferences, managing accounts, arranging shipping, facilitating returns or exchanges, providing support, and improving website performance and the shopping experience.
- Marketing and advertising. This includes sending requested promotional communications and measuring or displaying advertising where permitted by law. We use Google services through Google Tag Manager for analytics and related advertising functions.
- Security and fraud prevention. This includes authenticating accounts, providing a secure shopping experience, detecting and investigating suspected fraudulent, illegal, unsafe, or malicious activity, and protecting the Services.
- Communicating with you. This includes responding to questions and providing order, shipping, return, refund, security, and policy-related information.
- Legal reasons. This includes complying with applicable law or valid legal process, maintaining legally required records, resolving disputes, and enforcing our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate purposes described in this Privacy Policy, including:
- WordPress/WooCommerce, website hosting, technical support, security, email, analytics, advertising, and customer-service providers;
- PayPal and fraud-prevention providers that process or support payments;
- Shipping, delivery, return, fulfillment, and tracking providers;
- Business and marketing partners that support lawful analytics or advertising;
- Professional advisers such as accountants, insurers, and legal advisers;
- Third parties when you direct, request, or consent to a disclosure;
- A buyer, successor, or adviser in connection with a merger, financing, reorganization, bankruptcy, or sale of all or part of the business; and
- Government authorities or other parties when required by law, legal process, or to protect rights, safety, and security.
Rialess does not sell personal information for monetary compensation.
Relationship with WordPress, WooCommerce, and Service Providers
The Services operate using WordPress and WooCommerce and are supported by website hosting, security, analytics, email, payment, shipping, and other providers. Information submitted through the Services may be processed by those providers on our behalf to operate, protect, and improve the store. PayPal independently processes payments under its own privacy notice and terms. Google services may process analytics or advertising information under Google’s policies. Sales made through the Rialess store are transactions directly between the customer and Rialess.
Third Party Websites and Links
The Services may provide links to websites or online platforms operated by third parties, including PayPal or carrier tracking pages. If you follow a link to a service not controlled by Rialess, review its privacy and security policies and terms. We do not guarantee or assume responsibility for the privacy, security, accuracy, or availability of third-party services. Including a link does not by itself imply endorsement.
Children’s Data
The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe a child has provided personal information to us, contact us so we can review and delete it as required. We do not have actual knowledge that we sell or share the personal information of individuals under 16 as those terms are defined by applicable law.
Security and Retention of Your Information
No security measure is perfect or impenetrable, and we cannot guarantee absolute security. Information sent over the internet may not be secure while in transit. Do not use unsecured channels to send passwords, complete payment-card numbers, government identifiers, or unnecessary sensitive information.
How long we retain personal information depends on factors such as whether it is needed to maintain an account, provide the Services, complete transactions, prevent fraud, comply with legal, tax, or accounting obligations, resolve disputes, or enforce contracts and policies.
Your Rights and Choices
Depending on where you live and whether an applicable law covers Rialess, you may have some or all of the rights below. These rights are not absolute and may apply only in certain circumstances:
- Right to Access or Know. You may request access to personal information we hold about you.
- Right to Delete. You may request deletion of personal information, subject to legal exceptions.
- Right to Correct. You may request correction of inaccurate personal information.
- Right of Portability. You may request a portable copy of certain personal information.
- Right to Opt Out of Sale, Sharing, or Targeted Advertising. You may have the right to opt out of sale, sharing for cross-context behavioral advertising, targeted advertising, or certain profiling.
- Managing Communication Preferences. You may unsubscribe from promotional emails using the unsubscribe option in those messages. We may still send non-promotional account or order messages.
To exercise a privacy right, email contact@rialess.us with the subject “Privacy Request” and describe your request. We may verify your identity where permitted or required by law. Authorized agents may submit requests where allowed, subject to legally permitted proof of authority. We will respond within the period required by applicable law and will not discriminate against you for exercising an applicable right.
If applicable law requires Rialess to honor a legally recognized browser-based opt-out preference signal, such as Global Privacy Control, we will treat a signal we receive as an opt-out request for the browser or device sending it.
Complaints
If you have a complaint about how we process personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision by replying to our response with the subject “Privacy Appeal” or to submit a complaint to an appropriate state attorney general or privacy regulator.
International Transfers
Rialess sells and ships within the United States. Some service providers may process information from locations outside your state or outside the United States. Where applicable law requires transfer safeguards, we will use an appropriate recognized mechanism.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice where required by law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or want to exercise an available right, please contact us using the information below.
Rialess
Address: 9901 Plover Dr, Austin, TX 78753, United States
Phone: +1 530-208-0643
Email: contact@rialess.us
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT-06:00) Central Standard Time (Chicago)
Response Time: We respond within one business day